JAMIE FRAUSTO

PROFILE

Seasoned leader focused on continuous improvement and development with over 10 years of experience in driving positive customer experiences, client engagement, and fostering growth in the technology industry.

WORK EXPERIENCE

  • Director of Customers → YouCanBook.Me 2023–present

  • CX Manager → Salesmsg 2019–2023

  • Technical Customer Success → SnapEngage, 2016–2019

  • Senior Customer Support → Ibotta, 2014–2016

  • CX Team Lead → Airbnb Partner, 2013–2014

  • Operations Manager → Island Hospitality Management , 2009 -2013

EXPERTISE

Strategic Product Vision, Process Optimization & Continuous Improvement, Client Relationship Management & Engagement, Team Leadership & Motivation, Project Planning & Execution, Customer Success & Retention, Strategic Business Planning & Development, Collaborative Leadership & Cross-functional Teamwork, Hospitality & Hotel Operations Management

EDUCATION

University of Colorado Denver, Business Administration, International Business

CERTIFICATES

  • Product Management, Credly, 2023

  • Certified Scrum Product Owner, Scrum Alliance, 2021

LANGUAGES

English → Native

Spanish → Fluent